Xbox gift cards, Game Pass codes and digital game codes can be redeemed on your console, in the Xbox app or on the web. All Xbox codes are 25 characters long, in five blocks of five: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Here’s how to redeem one, where to find what you’ve redeemed, and what to do if a code won’t work.
Before you redeem
- Check you’re signed in to the right Microsoft account. If the code is a gift, sign in to the account of the person who received it. Once redeemed, Xbox Support can’t move a code to another account.
- Check your region. Some codes only work in a specific country or region. Your Microsoft account region should match where you live.
- You may be asked for payment details. This just validates your account for the Store; redeeming a code doesn’t charge you.
- Read any instructions that came with the code. Some codes have their own redemption steps.
How to redeem a code on Xbox
- Press the Xbox button to open the guide and select Store.
- Press the View button to open the side menu, then select Redeem.
- Enter the 25-character code, select Next and follow the prompts.
How to redeem a code on the web
Go to xbox.com/redeem, sign in with your Microsoft account and enter the code.
How to redeem a code in the Xbox app on Windows PC
- Press the Start button, type Xbox in the search bar and open the Xbox app.
- Select your gamerpic, then Settings.
- Select Redeem under Redeem a code.
- Enter the code, select Next and follow the prompts.
How to redeem a code in the Xbox mobile app
- Select your profile picture to go to your profile.
- Select the gear icon to open settings.
- Select Redeem code, enter the code, select Next and follow the prompts.
Offers don’t need a code. Some offers go straight to your account instead. On Xbox, open Store, go to the menu on the left, select your profile at the top and choose Offers & credits. Available offers are shown under Active.
Where to find what you redeemed
- Games and add-ons install automatically. While they download, you’ll find them in My games & apps > Manage > Queue.
- Add-ons: go to My games & apps > See all, highlight the game, press the Menu button and select Manage game & add-ons.
- Gift card money is added to your Microsoft account balance. To check it on Xbox, go to Profile & system > Settings > Account > Payment & billing and select Payment options.
- In-game currency or items show up in the game’s own shop or your character’s storage.
Code not working?
- Invalid code: typos are the most common cause. Xbox codes never use the characters A, E, I, O, U, L, S, 0, 1 or 5.
- Already redeemed: check whether you, or someone in your household, redeemed it on a different Microsoft account. Your Subscriptions page and order history at account.microsoft.com will show it.
- Inactive or expired: codes must be activated when you buy them. If a code still doesn’t work 24 hours after purchase, take it back to the retailer with your proof of purchase.
- Wrong region: on Xbox, check Profile & system > Settings > System > Language & location. You may need to restart afterwards.
- Subscription codes: some are for new members only. Subscriptions also have a maximum length you can extend to.
- Suspensions: some codes can’t be redeemed while your account is suspended or has a balance due.
Codes for in-game currency from other publishers may look similar but have to be redeemed through that publisher. For more help, see My digital code or gift card doesn’t work.
