How to Link a Ubisoft Account to Xbox Game Pass

Some Ubisoft games with Xbox Game Pass need a Ubisoft account linked to the Microsoft account you use for Xbox. That’s the case for Ubisoft games on Windows PC with PC Game Pass or Game Pass Ultimate, and for Ubisoft+ subscriptions you want to use on Xbox. This guide covers how to check whether your accounts are already linked, how to link them, and what to do if you see an “already linked” or “not able to link” message.

Do I need to link a Ubisoft account?

Ubisoft games on Windows PC with PC Game Pass or Game Pass Ultimate: yes. You need a Ubisoft account linked to your Xbox account, and the Ubisoft Connect app installed, before you can play.
Ubisoft+ Classics: this is included with Game Pass Ultimate. If you’re an Ultimate member with Ubisoft+ Classics, you may not need to link your account.
Ubisoft+ Premium: this is a separate Ubisoft subscription and isn’t included in any Game Pass plan. To use it on Xbox, link the Ubisoft account you bought it with to the Microsoft account you use for Xbox.

Child Xbox accounts can’t be linked to Ubisoft accounts. Teen accounts can be linked.

How to check if your Xbox and Ubisoft accounts are linked

Sign in at account.ubisoft.com/account-information.
Scroll down to Linked accounts.
Check whether Xbox shows as linked.

How to link your Ubisoft account to Xbox on the Ubisoft website

Sign in to the Ubisoft Account Information page.
Scroll down to the Linked accounts section.
Find Xbox in the list.
Select Link.
Follow the instructions in the pop-up to sign in with the Microsoft account you use for Xbox.

You can also link the accounts the first time you launch a Ubisoft game and sign in to Ubisoft Connect.

How to link your accounts through the Xbox app on Windows PC

If you’re playing with PC Game Pass or Game Pass Ultimate, the Xbox app walks you through linking when you install your first Ubisoft game.

Open the Xbox app on your Windows PC.
Search for the Ubisoft game you want by its title.
Select Install. You’ll be asked to install the Ubisoft Connect app first, as it’s needed to install and play Ubisoft games.
Sign in with your Ubisoft account when prompted, then follow the steps to link your Ubisoft and Xbox accounts and activate your access to the games.
Once access is activated, install and launch the game through the Xbox app and Ubisoft Connect.

Don’t have a Ubisoft account yet? You’ll need to create one to link it to Xbox.

How to fix “You’re not able to link your accounts”

When claiming Ubisoft games with PC Game Pass, you might see “We’re sorry, you can’t link your Ubisoft account to this account”, followed by a “You’re not able to link your accounts” error.

This means the Ubisoft account you’re using was previously linked to a different Xbox account. That link is permanent, so the same Ubisoft account can’t be linked to a second Xbox account.

To fix it:

Link your Xbox account to a Ubisoft account that has never been linked to any other Xbox account.
If you can’t do that, contact Ubisoft customer support.

Unlinking won’t let you switch accounts. You can unlink a platform account from your Ubisoft account at any time, but you’ll only be able to re-link the same platform account you originally connected. Linking and unlinking can also have a permanent effect on your games and subscriptions because of crossplay and cross-progression.

Linked the wrong accounts?

If the wrong Xbox and Ubisoft accounts are linked, or you can’t remember the password for the Ubisoft account that’s linked, contact Ubisoft customer support for help. Changing the Ubisoft account linked to your Xbox account may mean losing progress in your Ubisoft games.

FAQ

I’m an adult but I’m told my accounts aren’t eligible to link

Make sure the ages on your Microsoft account and Ubisoft account are accurate and match, then try again. You can check them on your Microsoft account profile and the Ubisoft Account Information page.