Xbox Error 0x803F8001: How to Fix It

Error 0x803F8001 appears when you launch a game or app and Xbox can’t confirm you have the rights to play it. On console, the message reads “Do you own this game or app?” It usually means Xbox is having trouble checking your licence, the person who owns the game isn’t signed in, a disc is missing, or the game has left Game Pass. Here’s how to fix it on Xbox and on Windows PC.

What error 0x803F8001 means

On console, you’ll see 0x803F8001 with “Do you own this game or app?” and a prompt to insert the disc, sign in to the Xbox network, or buy the game from the Microsoft Store. On Windows PC, the message asks you to check your subscription and the account you’re signed in with. Xbox Support says the error can mean there’s trouble checking usage rights, or that the game is no longer in the Game Pass catalogue.

How to fix 0x803F8001 on Xbox

Check the Xbox status page. If there’s a service alert, wait for the service to come back. You can ask to be notified at Xbox status.
Sign in to the Xbox network. If you bought or installed the game from the Microsoft Store, make sure you’re signed in.
Have the owner sign in. If someone else installed the game digitally, they need to sign in to the Xbox network.
Insert the game disc. Disc-based games need the disc in the console.

Tip: If the game’s owner makes this console their home Xbox, anyone who uses it can play the installed games and apps, even when the owner isn’t signed in. Our guide to game sharing on Xbox explains how to set your home Xbox.

Check whether the game was refunded or cancelled

Press the Xbox button to open the guide.
Go to Profile & system > Settings > Account > Payment & billing.
Select Order history and find the game.

If the order shows as Cancelled or Refunded, you no longer own the game and can’t play it until you buy it again.

If you played the game through Game Pass

Games are sometimes removed from the Game Pass catalogue, and once a game has left, your subscription no longer covers it. If the game is still in the catalogue, check your subscription is active:

Press the Xbox button to open the guide.
Go to Profile & system > Settings > Account > Subscriptions.
Select your subscription to check its status.

How to fix 0x803F8001 on Windows PC

Check the Xbox status page for alerts.
Make sure you’re signed in to the Xbox network with the account that bought the game, or have the person who installed it sign in.
Check your order history by signing in to your Microsoft account. You may need to change the date range to see the purchase. If it says Cancelled or Refunded, you no longer own it. If the game’s Microsoft Store page offers to buy a copy, you don’t currently have access to it.
For Game Pass games, open the Xbox app and go to your gamertag > Settings > Account. If you see a “Renew your subscription” link, your subscription isn’t active. You can also check at account.microsoft.com/services; a “Resubscribe” link there means the same.
If nothing else works, restart your PC.

FAQ

I own the game. Why am I seeing this?

Make sure you’re signed in with the account that bought it. If the Xbox network is having problems, Xbox may not be able to check your licence until the service is back.